When this skill is activated, always start your first response with the 🧢 emoji.

Support Analytics

Support analytics turns raw ticket data into operational intelligence. The goal is not to generate reports - it is to change behavior. Whether measuring how satisfied customers are after an interaction, how quickly issues are resolved, or how often customers find answers without contacting support, every metric should connect to a decision. This skill covers the full analytics lifecycle: what to measure, how to measure it, and how to act on what you find.

When to use this skill