Operational Design

COO methodology for designing and scaling operations, managing compliance, selecting and managing vendors, and measuring operational health. These frameworks help a COO build the systems and processes that enable the organization to execute reliably at scale.

Domain Model

Domain	Covers	Artifact
Process Design	Value stream mapping, BPMN, bottleneck analysis, workflow optimization	Process maps, VSM current/future state
Scaling Frameworks	10-to-100-to-1000 transitions, organizational design, delegation patterns	Scaling plan, org design
Operational Metrics	KPI design, balanced scorecard, leading vs lagging indicators	Operations dashboard
Compliance & Audit	SOC 2, ISO 27001, GDPR readiness, audit preparation	Compliance roadmap, control matrix
Vendor Management	RFP process, SLA design, vendor scorecards, relationship tiers	Vendor management framework
Organizational Patterns	Team topologies, Conway's Law, Dunbar's number, span of control	Team design, communication model

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operational-design

Operational Design

Domain Model

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