customer-feedback-framework

Step 0: Pre-Generation Verification

IMPORTANT: Before generating the HTML output, verify you have gathered data for ALL required placeholders:

Header & Score Banner Placeholders

• {{BUSINESS_NAME}} - Company/product name
• {{DATE}} - Generation date
• {{NPS_SCORE}} - Current NPS score
• {{CSAT_SCORE}} - Current CSAT percentage
• {{CES_SCORE}} - Current CES score (1-5)
• {{SURVEY_COUNT}} - Number of survey types deployed
• {{INTERVIEW_COUNT}} - Monthly interview target
• {{FRAMEWORK_STATUS}} - Status verdict (e.g., "VOICE OF CUSTOMER")

Metrics Overview Placeholders

• {{METRICS_OVERVIEW}} - 4 metric cards with current/target values