Incident SLO Runbook

Purpose

Use this skill to connect observability to action. Metrics and logs are not enough; each critical user journey needs an SLO, alert, owner, response path, and post-incident learning loop.

SLO Design

Define:

1. User journey or system capability.
2. SLI: request success, latency, freshness, durability, or job completion.
3. SLO target and measurement window.
4. Error budget and burn-rate alerts.
5. Exclusions with rationale.
6. Dashboard and data source.
7. Owner and escalation path.

Avoid vanity metrics. Prefer user-visible success and latency over internal counters unless internal counters are the only reliable proxy.