SLO Workflow

Scope: Reliability engineering — defining what "good" looks like and alerting when you're heading toward bad. For implementing the monitoring infrastructure, see observability. For incident response when SLOs are breached, see incident-response.

When to Activate

• Defining reliability targets for a new service
• Setting up error budget tracking and burn rate alerts
• Deciding whether to pause a risky deployment (error budget gating)
• Creating an SLA with a customer or business unit
• Reviewing whether current alerting reflects user pain

Concepts