incident-response
Installation
SKILL.md
Purpose
Handle production incidents with speed, clarity, and accountability. This skill provides frameworks for on-call response, structured communication, rollback execution, and learning from failures.
Severity Classification
- SEV-1 (Critical): Complete service outage, data loss, or security breach. All hands on deck. Resolve in minutes.
- SEV-2 (Major): Significant degradation affecting most users. Dedicated incident commander. Target resolution under 1 hour.
- SEV-3 (Minor): Partial degradation, workaround available. On-call engineer handles. Target resolution under 4 hours.
- SEV-4 (Low): Cosmetic issues, minor bugs, non-user-facing failures. Handle during business hours.
- Classify based on user impact, not technical complexity. A simple bug affecting all users is higher severity than a complex bug affecting one.
- Escalate severity upward when impact grows. Never downgrade severity during an active incident.