difficult-conversations
Difficult Conversations Skill
A structured framework for approaching challenging workplace conversations including conflicts, performance issues, sensitive feedback, and emotionally charged discussions.
When to Use This Skill
- Preparing for a challenging conversation with a colleague
- Addressing performance issues with a team member
- Delivering difficult feedback to a peer or manager
- Navigating conflict between team members
- Discussing sensitive topics (salary, promotion, termination)
- Handling emotional or defensive reactions
- Following up after difficult discussions
Core Framework: Preparation-Delivery-Followup
Difficult conversations succeed or fail based on three phases:
Phase 1: Preparation (Before)
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