Difficult Conversations Skill

A structured framework for approaching challenging workplace conversations including conflicts, performance issues, sensitive feedback, and emotionally charged discussions.

When to Use This Skill

• Preparing for a challenging conversation with a colleague
• Addressing performance issues with a team member
• Delivering difficult feedback to a peer or manager
• Navigating conflict between team members
• Discussing sensitive topics (salary, promotion, termination)
• Handling emotional or defensive reactions
• Following up after difficult discussions

Core Framework: Preparation-Delivery-Followup

Difficult conversations succeed or fail based on three phases:

Phase 1: Preparation (Before)