value-stream-mapping
Value Stream Mapping
Create Lean value stream maps to visualize flow, identify waste, and design improvement opportunities. Based on Lean manufacturing principles adapted for knowledge work.
What is a Value Stream?
A value stream is the sequence of activities required to deliver value to a customer, from request to delivery. Value stream mapping (VSM) visualizes this flow to identify:
- Value-adding activities - Steps that directly create customer value
- Waste (Muda) - Steps that consume resources without adding value
- Flow problems - Bottlenecks, delays, and inefficiencies
The 8 Wastes (TIMWOODS)
| Waste | Description | Examples in Knowledge Work |
|---|---|---|
| Transportation | Moving work between locations | Handoffs between teams, tool switching |
| Inventory | Unfinished work waiting | Backlog, WIP, queued requests |
| Motion | Unnecessary movement | Context switching, searching for info |
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