Gladly

Gladly is a customer service platform designed to manage conversations and provide personalized support. It's used by customer support teams in retail, e-commerce, and other industries to handle inquiries across various channels. The platform aims to provide a unified view of each customer to improve service quality.

Official docs: https://developer.gladly.com/

Gladly Overview

• Customer
  • Conversation
    • Message
• User

Use action names and parameters as needed.

Working with Gladly

This skill uses the Membrane CLI to interact with Gladly. Membrane handles authentication and credentials refresh automatically — so you can focus on the integration logic rather than auth plumbing.