Student Success Scorecard Skill

When to Use

• Setting KPIs for new cohorts or programs.
• Diagnosing retention risks and intervention impact.
• Reporting to leadership, accreditation bodies, or partners.

Framework

1. Metric Stack – inquiry-to-enrollment, onboarding completion, engagement streaks, assignment submissions, completion rate, CSAT/NPS.
2. Segmentation – by cohort, modality, persona, geography, instructor, partner.
3. Risk Signals – inactivity thresholds, support ticket spikes, sentiment drops.
4. Intervention Tracker – log nudges, coaching sessions, community events, results.
5. Insight Narrative – highlights, risks, opportunities, recommended actions.

Templates

• Scorecard dashboard layout (summary + drill-down tabs).
• Risk heatmap template for cohorts/segments.
• Intervention log sheet linking actions to KPI movement.