Handoff Packet

Purpose

Terminal artifact for non-resolvable runs: no bare transfers (#4.1).

When to use

Low confidence, contradictions, no approved answer, or money-boundary requests.

Inputs

Full payload.

Steps

1. Packet: intent + confidence, consolidated context with citations, contradiction flags with the carrier scan reference, everything already checked, the recommended next step (e.g., open carrier investigation SVC-DNR-2), and the customer-visible interim reply draft.
2. Goodwill requests appear as PROPOSALS for the human, never as commitments (#3.1).

Output

Handoff packet + interim reply draft - terminal artifacts.

Grounding requirements

Every packet line cites its record.

Constraints

• The packet recommends; the human decides. No credits, no payment changes, no exceptions (plugin boundary).

Escalation / uncertainty

Angry-customer pressure changes tone handling, never the path.