Knowledge Retrieve

Purpose

Approved-answer retrieval with citation - the response is grounded or it is a handoff.

When to use

After context-assemble in every run.

Inputs

assembled.json + knowledge base / approved scripts / policy documents.

Steps

1. Retrieve the article(s) matching intent + context; keep article ids and clauses as citations.
2. No article -> the run becomes a handoff with "no approved answer" recorded (#4.1).

Output

Payload with approved-answer sources attached.

Grounding requirements

Every answer sentence must be traceable to an article or policy clause.

Constraints

• Approved sources only; no answers from general knowledge about "how retail usually works".

Escalation / uncertainty

Conflicting articles -> handoff with both cited.