Giu Chan Khach Hang — He Thong, Khong Phai Chien Dich

Giu duoc mot khach cu re hon nhieu so voi mua mot khach moi, nhung chi khi no la he thong chay lien tuc: nhan tin hieu som → can thiep dung luc → khi khach van roi thi hoi cho ra ly do → keo lai bang de nghi khop ly do.

Thu thap thong tin

Hoi toi da 4 cau:

1. Mo hinh kinh doanh la gi va chu ky mua lai binh thuong bao lau? Mua 1 lan / goi lieu trinh nhieu buoi / the thanh vien / thue bao dinh ky? Khach binh thuong quay lai sau bao nhieu ngay?
2. Ti le mua lai hien tai bao nhieu, tren bao nhieu khach dang hoat dong? Neu chua do duoc, noi ro — se do truoc khi lam gi khac.
3. Da biet ly do khach roi chua? Co dang hoi khong, hoi bang cach nao, thu duoc gi?
4. Dang co kenh nao de cham lai khach cu? Zalo OA, email, SMS, nhan vien goi truc tiep, nhom khach hang? Kenh nao dang thuc su co nguoi doc?

Nguyen tac