cs-escalation
Pass
Audited by Gen Agent Trust Hub on Sep 14, 2026
Risk Level: SAFEINDIRECT_PROMPT_INJECTION
Full Analysis
- [INDIRECT_PROMPT_INJECTION]: The skill processes untrusted data from external sources, creating a surface for instructions embedded in customer feedback to influence agent behavior.
- Ingestion points: Data is collected from support tickets, chat logs, and SNS mentions as defined in the VOC Analysis workflow in
SKILL.mdand the Data Collector role inreferences/feedback-analyzer.md. - Boundary markers: The instructions do not specify the use of delimiters (e.g., triple quotes or XML tags) or explicit instructions for the agent to ignore commands within the analyzed text.
- Capability inventory: The skill generates response scripts and reports, writes files to a
_workspace/directory, and passes data to downstream skills such asmoai-writerandmoai-officer. - Sanitization: While the skill requires masking of personally identifiable information (PII) in output reports, it does not define sanitization or validation logic for the input text to mitigate injection risks.
Audit Metadata