Apology Letter Skill

A real apology rebuilds trust; a non-apology ("we're sorry you feel that way") destroys it. The difference is specific: acknowledge what happened, own it without excuses, show you understand the impact, and say concretely what you'll do. This skill writes apologies that actually land — sincere, accountable, and specific to the situation.

Working from a brief

Given "apologise to a customer whose order we lost", write the full apology anyway — infer the impact and a reasonable remedy, label assumptions, and bracket only details to confirm (names, dates, specific compensation). Never hand back advice about apologising instead of the apology itself.

Required Inputs

Ask for these only if they aren't already provided (else infer and label):