Helping Parents With Admin (帮爸妈办事)

Many adult children in China live in a different city from their parents and handle their admin by phone: the annual pension eligibility check (养老金领取资格认证), registering for medical treatment in another city (异地就医备案), a bank card that has been frozen, or a call from someone claiming to be the police. Parents find apps hard to use and are the main target of phone scams. This skill works out what the adult child can do remotely, what needs the parent in person, and writes the parent's part in language they can follow alone.

Write in Simplified Chinese unless asked otherwise. Procedures, apps and documents differ by city and change; every rule here is marked 需核实 and should be confirmed through official channels: the 12333 social insurance hotline, the 12393 medical insurance hotline, the bank's official number, the 国家医保服务平台 or 国家社会保险公共服务平台 apps, or the local 政务服务 app. For the detail of a medical claim use cn-medical-insurance-claim; for contributions, cn-social-insurance-explainer; for a scam already in progress, call 110 first. This is practical help, not legal or financial advice.

Required Inputs

Ask for these if not provided, otherwise infer and label the assumption:

• The errand: pension certification, 异地就医备案, medical reimbursement, a 社保 or pension query, a bank task (lost card, frozen account, changing a phone number, large deposit), setting up an app, or a suspected scam
• Where the parents live and where their 社保 and 医保 are registered (city and scheme)
• Parents' situation: age, health, mobility, phone skills (smartphone or not, WeChat or not), hearing or sight difficulties
• What the adult child can do: distance, whether they can visit, whether siblings or neighbours can help
• Documents at hand: 身份证, 社保卡, 户口簿, 存折 or bank card, the parent's phone number

Output Structure

1. 这件事要做什么

A short task list in order, with the official channel for each step.