Community Management Playbook Skill

This skill produces a complete community management playbook covering response frameworks, tone guidelines, comment moderation rules, DM handling, crisis and escalation paths, response templates, and community health metrics. Output gives a community manager or social media team everything they need to manage public interactions consistently, professionally, and at speed.

Required Inputs

Ask the user for these if not provided:

• Brand / product name
• Active platforms — which channels need community management (Instagram, LinkedIn, X/Twitter, Facebook, TikTok, YouTube, Discord, Reddit, etc.)
• Team structure — who manages community? (solo, small team, agency, rotating)
• Brand tone of voice — how the brand sounds (e.g. warm and friendly / professional / witty / technical)
• Primary community type — customers, fans, professional network, creators, users of a product
• Common comment types — what kinds of interactions do you get? (support questions, complaints, praise, spam, trolls)
• Response time SLA — how fast must the team respond? (e.g. within 2 hours on weekdays)

Output Structure