CSAT / NPS Analysis Skill

A satisfaction score on its own is a vanity number — the value is in why it's that number and what to do. This skill computes the score correctly (NPS is %promoters − %detractors, not an average), reads the verbatims for the themes driving promoters and detractors, and turns it into a prioritised action list — so a survey becomes a roadmap, not a slide.

Required Inputs

Ask for these only if they aren't already provided:

• The metric & data — NPS (0–10 ratings), CSAT (e.g. 1–5 or % satisfied), or CES; the response counts/distribution.
• The verbatims — open-text comments (the gold; paste what you have).
• Context — segment, time period, and the prior score for trend.

Output Format

[CSAT / NPS / CES] Readout: [segment, period]