Customer Incident Update

During an outage, silence is the second failure. But the customer update is its own craft: say what's affected without guessing at causes, commit to a next-update time you can keep, and never promise a fix-by you don't control. This writes the post for the stage you're in — the messy middle included — so customers feel informed, not managed.

What This Skill Produces

• The update, in the tense of the current stage (investigating / identified / monitoring / resolved)
• The impact line — who and what is affected, in the customer's terms
• The workaround — if one exists, stated plainly
• The next-update commitment — a specific time, always
• Channel variants — a terse status-page version and a fuller email if needed

Required Inputs