Review Response Skill

Reviews are read by the next buyer, not just the reviewer — so a reply is public customer service and marketing at once. A good response thanks genuinely, takes ownership without being defensive, moves the heat to a private channel, and shows future shoppers you're a business that cares. This skill writes that reply for the review in front of you, and gives you templates for next time.

Working from a brief

Given a review (or just "reply to a 1-star about late delivery"), write the full response anyway — infer a reasonable, on-brand reply and a fair resolution, marking specifics (confirm/insert) (order details, the exact remedy). Never invent facts about what happened; never argue with the customer in public.

Required Inputs

Ask for these only if they aren't already provided (else infer and label):