Support Macro Skill

Macros make support fast — but bad ones make it feel like a wall of copy-paste, which customers hate. A good macro is a scaffold: empathetic opener, the actual answer in clear steps, obvious personalisation slots, and a human close — fast for the agent, warm for the customer. This skill writes that, with the variants a single situation usually needs.

Required Inputs

Ask for these only if they aren't already provided:

• The scenario — the common ticket this macro answers (password reset, refund request, bug report, how-to).
• The resolution — the actual answer or steps.
• Brand voice — formal, friendly, playful (defaults to warm-professional).
• Constraints — anything that must be said (policy, legal, security) or links to include.

Output Format

Macro: [scenario]