Support Runbook Skill

When the same issue hits support repeatedly, every agent shouldn't reinvent the fix. A support runbook makes the resolution consistent and fast: how to recognise it, how urgent it is, the diagnostic steps, the decision tree, and exactly when to escalate (with what info). This skill writes that — turning tribal knowledge into a procedure tier-1 can follow.

Required Inputs

Ask for these only if they aren't already provided:

• The issue type — the recurring problem this runbook covers (e.g. "sync failures," "login loops," "billing discrepancy").
• How to recognise it — symptoms and how it's reported.
• The resolution path(s) — diagnostic steps and fixes (including the branches — "if X then…").
• Escalation — when it exceeds tier-1, who it goes to, and with what diagnostics.

Output Format

Support Runbook: [issue type]