User Journey Map Skill

A journey map shows the experience from the user's side — the steps they take, and how good or bad each one feels — so friction becomes visible. This skill turns a described experience into a Mermaid journey diagram (phases → tasks with satisfaction scores) and then calls out where the experience breaks down and what to fix.

Required Inputs

Ask for these only if they aren't already provided:

• The user / persona — whose journey this is, and their goal.
• The phases — the high-level stages (e.g. Discover → Sign up → Onboard → Use → Renew).
• The steps in each phase — the concrete actions the user takes.
• Sentiment signal — where it feels smooth vs painful (from research, support tickets, or stated assumptions).

Output Format

[Persona]'s journey: [goal]