Voice of Customer Program Skill

Design a Voice of Customer program that reliably captures what customers are telling you across every channel, turns it into prioritized signal, and closes the loop — so feedback changes the product and the customer hears back.

What This Skill Produces

• Program objectives and the decisions VoC should inform
• A map of feedback sources and how they flow into one place
• A feedback taxonomy for consistent tagging
• Collection, analysis, and reporting cadences
• Closed-loop routing (who acts, who replies to the customer)
• Ownership, tooling, and success metrics

Required Inputs

Ask for these if not provided: