Kelly Support

Overview

Kelly Support is a Busabase Cloud App-in-Skill. Its canonical product surface is the AirApp in Busabase, not a separate local-data product. The same Hono source supports an explicitly requested local preview with OAuth connection bootstrap. Use this skill as Kelly's post-sales customer-support desk. Support tickets arrive over email, WhatsApp, in-app web chat, a contact form, and WeChat; the agent triages each one, drafts a reply grounded in a knowledge base, and proposes an action (send a reply, escalate, refund, close, or no action). The human reviews, edits, and approves each ticket in the app before anything is sent. A pre-send quality gate (support-qa) scores every drafted reply and returns SHIP / FIX / BLOCK; SLA due-by and CSAT are tracked throughout.