Building SOC Metrics and KPI Tracking

When to Use

Use this skill when:

• SOC leadership needs data-driven visibility into operational performance
• Continuous improvement programs require baseline measurements and trend tracking
• Executive reporting demands quantified security posture and ROI metrics
• Staffing decisions need objective workload and capacity data
• Compliance audits require documented SOC performance evidence

Do not use metrics as punitive measures against analysts — metrics should drive process improvement, not individual performance management.

Prerequisites

• SIEM with 90+ days of incident and alert disposition data
• Incident ticketing system (ServiceNow, Jira) with timestamp data for incident lifecycle
• Analyst shift schedules and staffing data
• ATT&CK Navigator for detection coverage tracking
• Dashboard platform (Splunk, Grafana, or Power BI)