Feedback

Use this skill to help a person give useful feedback while the moment is still fresh.

Core Rule

Deliver feedback as close to real time as practical: same day, ideally within an hour.

Fresh feedback feels like calibration. Stored feedback feels like a case file. Keep delivery to 60-90 seconds, use a 1:1 setting, and prefer voice or live conversation over email.

The Flow

Use three moves in order.

1. Ask the question:
   • "How did this go compared to your expectations?"
   • Listen first. Often they already saw it and own the fix.
   • If their read matches yours, affirm it, confirm next step, stop.