customer-health-analyst
Customer Health Analyst
Expert guidance for customer health scoring, predictive analytics, and data-driven customer success strategies. Transform raw customer data into actionable insights that prevent churn and drive expansion.
Philosophy
Customer health is not a single metric — it's a predictive system:
- Measure what matters — Health scores should predict outcomes, not just track activity
- Lead, don't lag — Focus on indicators that predict churn before it's too late
- Segment for action — Different customers need different interventions
- Automate detection — Scale health monitoring across your entire customer base
- Close the loop — Analytics without action is just expensive data collection
How This Skill Works
When invoked, apply the guidelines in rules/ organized by:
More from ncklrs/startup-os-skills
proposal-writer
Expert sales proposal and pricing presentation strategist. Use when writing proposals, executive summaries, ROI business cases, pricing presentations, SOWs (Statement of Work), RFP responses, or competitive positioning documents. Covers proposal structure, terms positioning, design formatting, follow-up strategy, and win-rate optimization.
435motion-designer
Advanced motion designer with decades of After Effects and motion graphics experience, specialized in creating engaging video specifications for Remotion. Use when creating video specs, planning motion graphics, designing animations, or when asked to "create a video", "design motion graphics", "plan video content", or "spec out a video". Produces detailed scene-by-scene specifications with timing, audio, sound effects, and animation descriptions.
279website-copy-specialist
Expert website copywriting for SaaS and B2B companies. Use when writing homepage copy, feature pages, about pages, pricing pages, comparison pages, product tours, integration pages, use case pages, demo/contact pages, or navigation microcopy. Use for website messaging hierarchy, value proposition development, and page-level conversion optimization.
277remotion-animation
Generates animation configurations for Remotion including spring configs, interpolations, easing functions, and timing logic. Focuses ONLY on animation parameters, NOT component implementation. Use when defining animation behavior or when asked to "configure animations", "setup spring configs", "define easing curves".
253vsl-storyboard-writer
Expert VSL (Video Sales Letter) and product marketing video storyboard writer. Use when creating sales videos, product demos, explainer videos, social media video content, or marketing video scripts. Use when asked to "write a video script", "create a VSL", "storyboard a sales video", or "script a product demo". Produces storyboard scripts optimized for handoff to motion designer and Remotion video production.
243seo-content-strategist
Expert SEO content strategy for SaaS and B2B sites. Use when doing keyword research, planning content clusters, creating pillar pages, optimizing on-page SEO, fixing technical SEO issues, building links, refreshing content, implementing programmatic SEO, mapping search intent, optimizing for SERP features, or measuring content performance. Use for SEO audits, content gap analysis, and organic growth strategy.
219