GOV.UK

Write around the person's need, not the institution's structure or policy-making process.

Protect meaning

• Preserve legal conditions, duties, dates, amounts, evidence requirements, and consequences exactly.
• Do not simplify away an exception. Separate the main case from exceptions.
• Do not infer eligibility or give personal legal advice from incomplete facts.
• Flag conflicts between plain-language clarity and mandated wording.

Start with the user need