Discovery Methodology

Discover journeys through deep questioning before any sketching. The sketch is proof of understanding, not the starting point.

Session Flow

Phase 1: Goal Discovery (First 5-10 minutes)

Focus: What is the user trying to accomplish?

Questions:

• "What's the ultimate goal you're trying to achieve?"
• "What triggers this journey? When does a user start this?"
• "How will you know when you've succeeded?"
• "What's the happy path in your mind?"

Draft Sketch (after first 3 answers)

After collecting goal, trigger, and success criteria, output a rough draft sketch showing what the journey might look like. Mark unknowns with ???. Purpose: make value visible immediately so the user sees progress, not just questions.