Interviewing Techniques

Questioning Toolkit by Purpose

Problem Discovery

Understand if problem is real and worth solving.

• "Tell me about the last time you [encountered this problem]."
• "What was the hardest part about that?"
• "What did you do about it?" | "What don't you love about that solution?" | "What else have you tried?"

Understanding the Job

Map the job-to-be-done and desired outcomes.

• "What are you ultimately trying to accomplish?"
• "Walk me through your process step by step."
• "At each step, how do you know if you've succeeded?"
• "What slows you down or frustrates you most?" | "What workarounds have you created?"