nw-outcome-kpi-framework
Installation
SKILL.md
Outcome KPI Framework
"Doing stuff isn't the point. Achieving stuff is." -- Jeff Gothelf
Defines measurable outcome KPIs for user stories and features. Loaded during Phase 4 (Requirements Crafting) to produce outcome-kpis.md. Synthesizes three frameworks: customer-centric OKRs, lean metrics, and OKR methodology.
The Outcome KPI Formula
Primary template from Gothelf/Seiden. Every KPI answers five questions:
| Component | Question | Example |
|---|---|---|
| Who | Which user segment? | Returning customers with 2+ orders |
| Does What | What observable behavior changes? | Complete checkout without contacting support |
| By How Much | What is the measurable target? | 40% reduction in support tickets |
| Measured By | How do we collect the data? | Support ticket system + checkout analytics |
| Timeframe | When do we measure? | 30 days post-release, then weekly |
Formula: [Who] [Does what] [By how much]