Churn Autopsy

Dissect a client departure with forensic rigor and produce churn-autopsy.md: a historical record and retention playbook that turns a loss into organizational learning.

Contents

• references/inputs.md -- required and optional data to gather before analysis
• references/analysis-framework.md -- the six-phase forensic method
• references/root-cause-taxonomy.md -- root cause categories and subcategories
• references/output-template.md -- full churn-autopsy.md report structure
• references/standards.md -- objectivity, rigor, sensitivity, incomplete-data, and operating rules

Workflow