Complaint De-Escalation

Write a calm, fair response to an unhappy customer.

When to use

A customer is upset and you need a reply that validates their frustration, takes responsibility for your part, and states clearly what you will and won't do — firm but warm.

What you'll need

The customer's angry message or thread, plus the facts of what actually happened.

Instructions

Collect any missing inputs from the user, then run this prompt:

A customer is upset and I need a reply that lowers the temperature without giving away things I can't afford to.

The customer's message(s):
[paste the full message or email thread, most recent last]