Find Customer Quotes

Use this skill to pull theme-specific exemplar customer or prospect quotes from transcripts, call notes, exported recordings with transcript text, or pasted transcript-like evidence.

This is a transcript-first workflow. Prefer meeting_notes search and fetch when the connector is available; otherwise use user-provided transcript exports, pasted transcript text, or grounded call notes. Do not use public web search, CRM summaries, memory, or generic notes as substitutes for customer quote evidence.

Skill Configuration

User Context

Mandatory pre-answer gate:

• Invoke sales:user-context in preflight mode by loading [$sales:user-context](../user-context/SKILL.md) and running its preflight script before searching connectors, retrieving evidence, or drafting output. Do not look for a callable MCP tool named sales:user-context.
• Use the returned sales_preflight envelope as authoritative for saved context, source-category mapping, final obligations, and conditional guidance.
• Apply hard final_obligations unless the response is clarification-only. If an obligation is an onboarding reminder and the quote output also needs a skill-owned final continuation, satisfy both in one final natural continuation instead of rendering a standalone onboarding reminder plus a second CTA.
• Apply context_gap_note only when missing setup or inaccessible sources materially limits quote retrieval or confidence.

Audience And Language