Find Key Internal Sources

Use this skill to locate the people, docs, channels, source-of-truth pages, decision forums, and escalation paths that can answer a customer question or unblock a sales task.

This skill produces a practical routing map from grounded internal evidence. It is useful for customer questions, product topics, objections, implementation issues, account tasks, launch/rollout questions, and source-of-truth gaps. The initial routing map is read-only: it may draft a question or handoff, but it does not post, message, assign, or update systems. After a reviewed ask or handoff exists, it may offer supported posting or sharing only after explicit user approval of that reviewed action.

Skill Configuration

User Context

Mandatory pre-answer gate:

• Invoke sales:user-context in preflight mode by loading [$sales:user-context](../user-context/SKILL.md) and running its preflight script before searching connectors, retrieving evidence, or drafting output. Do not look for a callable MCP tool named sales:user-context.
• Use the returned sales_preflight envelope as authoritative for saved context, source-category mapping, final obligations, and conditional guidance.
• Apply hard final_obligations unless the response is clarification-only. If an obligation is an onboarding reminder and the routing map also needs a skill-owned final continuation, satisfy both in one final natural continuation instead of rendering a standalone onboarding reminder plus a second CTA.
• Apply context_gap_note only when missing setup or inaccessible sources materially limits the routing map.

Audience And Language