Voice of Customer (VoC) Engine

Complete system for collecting, analyzing, and operationalizing customer feedback to drive product decisions, reduce churn, and increase expansion revenue.

Phase 1: VoC Program Design

Program Brief

voc_program:
  company: "[Company Name]"
  product: "[Product/Service]"
  stage: "[Pre-PMF | Growth | Scale | Enterprise]"
  customer_count: "[approximate]"
  current_nps: "[score or unknown]"
  current_churn: "[monthly % or unknown]"
  primary_goal: "[reduce churn | improve NPS | prioritize roadmap | find PMF]"