UX

Flow Analysis

• Map every step to complete key tasks—identify unnecessary steps
• Each step is a potential dropout—minimize count and friction
• Question every required field—if not essential now, defer or remove
• Identify points requiring user memory—provide recognition instead

Mental Model Alignment

• Use vocabulary users would expect—not internal/technical terms
• Match familiar patterns before inventing—innovation has learning cost
• Consistent metaphors throughout—don't mix paradigms in same product
• Align with platform conventions—users bring expectations from other apps

Friction Reduction