incident-communication
Incident Communication
Write status page updates that are clear, honest, and useful — for any phase of an incident.
When to Use
- "write an incident update"
- "we have an API outage, help me communicate it"
- "draft a resolved update for the database incident"
- "our webhooks are delayed, what should I post?"
Workflow
1. Check for Context
Read .agents/status-page-context.md if it exists. Use it for:
- Tone and voice — match the team's communication style
- Components — reference the correct component names
- Severity levels — calibrate urgency appropriately
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