Outlit

Outlit joins product activity, conversations, billing, support, CRM, and web signals into customer profiles, timelines, facts, and source evidence for agents.

When to Use Outlit

Use Outlit when the user needs real customer context for onboarding, adoption, retention, renewal, or expansion. Typical jobs include:

• Find accounts with declining activity, renewal risk, expansion demand, or stalled onboarding.
• Explain what changed for a customer and trace the answer to facts, events, conversations, or source records.
• Prepare account research, customer-success follow-up, or custom analytics across customer data.
• Inspect or configure an Outlit workspace capability when the user explicitly asks.

Do not call Outlit for generic customer-success advice that does not need workspace data. Use the outlit-sdk skill instead when the user wants to instrument an application with tracking SDKs.

Choose the Interface

Use the highest-level interface already available: