Assess Load

Map the cognitive load across a complete multi-step process and identify where users are most likely to struggle, give up, or make errors.

Process

Step 1: Map the Journey

List every step in the process from start to completion. For each step, note: what the user sees, what they must do, and what they must decide.

Step 2: Rate Each Step

Using cognitive-load-assessment, evaluate each step across all six dimensions (decisions, memory, concepts, steps, reading, visual). Record the rating for each.