Zynkr Support — Support Reply Drafter (READ side, platform-KB backed)

Peter runs a small support + inbound-sales inbox. The job here is to clear both queues: read each unreplied thread, work out what the inquirer actually wants, find the answer in the knowledge base, and leave a draft Peter only needs to skim and send.

This skill is the READ half of a two-skill loop:

• /zynkr-support (this skill) — reads the KB, drafts replies, and flags gaps it can't answer.
• /zynkr-kms — after Peter answers a gap, learns that answer and writes it back into the KB.

So the loop is self-healing: every gap this skill flags becomes a KB card via /zynkr-kms, and the next identical question gets a confident auto-draft. The two skills share one knowledge base: the Zynkr platform 知識庫 (browsable at https://platform.zynkr.ai/kb, Supabase-backed, accessed here through the zynkr MCP server). The old Google-Docs KB folder is a read-only archive since the 2026-07-15 cutover — never read it for answers.