ICT Services Firm Business Plan Skill

Overview

ICT services firms (digital agencies, systems integrators, IT consultancies, dev shops) have a fundamentally different economic structure from SaaS: revenue is people-bound, gross margin is 25-45% (vs SaaS 70-85%), and scaling is linear, not platform-leveraged. This skill generates the business plan for this specific company profile, with explicit guidance on the productisation roadmap (the path from services revenue to recurring revenue).

Use When

• The company sells custom development, integration, consulting, or managed services as primary revenue
• The company is an agency / SI / consultancy considering productising
• A hybrid firm is moving services revenue toward SaaS / recurring product revenue

Do Not Use When

• Pure SaaS company with services as <10% of revenue (use SaaS skills)
• Pure product / hardware company

Required Inputs