Experience Mapping Requirements

Use When

converting customer, employee, stakeholder, or ecosystem journeys into traceable requirements across touchpoints, pain points, evidence, and future states; use service-blueprint-requirements for backstage delivery detail.
Use this procedure when the required source artefacts are available and Experience map and traceable requirement set is the next lifecycle deliverable.

Use service-blueprint-requirements when that neighbouring route owns the decision or deliverable.
Do not invent missing project evidence, standards clauses, thresholds, or stakeholder decisions.

Artefact	Source or provider	Required?	Behaviour when missing
Research evidence, personas, journey scope, touchpoints, emotions, pain points, and outcomes	Users, service owners, and discovery evidence	Yes	Stop the affected step, name the missing source, and return only a qualified gap record.