Enterprise UX Process Skill

Source: Operationalizes book-extractions/enterprise-ux-financial-insurance-extraction.md (Synechron, 2018; derived from The Design Ladder + Natalie Hanson's UX Maturity Model).

Use when

• Scoping or executing a premium-priced enterprise UX engagement (financial services, insurance, healthcare, regulated industries, large internal apps, B2B SaaS)
• Auditing whether an enterprise project is positioned correctly on the maturity scale
• Defending a premium-pricing claim against an internal or external review
• Bridging strategy (Levy) and tactical UX work (Branson, Deacon, Fekeshazi) into a single enterprise-grade process

Do not use when

• The work is consumer-grade (single-interaction, low-stakes) — use simpler skills
• The artifact is a prototype or experiment, not a production deliverable
• The project is explicitly priced as standard tier and the team has agreed not to pursue premium positioning

Required inputs