SaaS Business Metrics

Use When

• Complete SaaS metrics framework covering revenue (MRR/ARR/ARPU), growth (CAC/LTV/payback), retention (churn/NRR/GRR), engagement, customer satisfaction (NPS/CSAT/CES), unit economics, the Rule of 40, and SaaS finance basics. Use when measuring...
• The task needs reusable judgment, domain constraints, or a proven workflow rather than ad hoc advice.

Do Not Use When

• The task is unrelated to saas-business-metrics or would be better handled by a more specific companion skill.
• The request only needs a trivial answer and none of this skill's constraints or references materially help.

Required Inputs

• Gather relevant project context, constraints, and the concrete problem to solve.
• Confirm the desired deliverable: design, code, review, migration plan, audit, or documentation.

Workflow