prioritization-frameworks
Prioritization Frameworks Reference
A reference guide to help you select and apply the right prioritization framework for your context.
Core Principle
Never allow customers to design solutions. Prioritize problems (opportunities), not features.
Opportunity Score (Dan Olsen, The Lean Product Playbook)
The recommended framework for prioritizing customer problems.
Survey customers on Importance and Satisfaction for each need (normalize to 0–1 scale).
Three related formulas:
- Current value = Importance × Satisfaction
- Opportunity Score = Importance × (1 − Satisfaction)
- Customer value created = Importance × (S2 − S1), where S1 = satisfaction before, S2 = satisfaction after
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