Root Cause Analysis

Purpose

Take the change log in the Change Events list and produce a complete causal analysis: the root cause, the chain of events that followed from it, the signals that were present but not acted on, and a clear verdict on what could have prevented the outcome. Every finding must be traceable to a specific event number in the list.

Inputs Required

This skill reads from the Change Events list on this SharePoint site, populated by the Change Event Extraction skill. If the list is empty, run Change Event Extraction first.

Step 1 — Apply the Counterfactual Root Cause Test

For each HIGH signal-strength event in the change log, apply the following test:

"If this event had been handled correctly — escalated, change-ordered, validated, or resolved — would the downstream impact events still have occurred?"

Score each candidate event on three dimensions: