finding-sessions-to-watch
Finding sessions to watch
Most people open session replay with a goal ("why are signups dropping?") but no idea which of thousands of recordings to watch. A raw, unfiltered list is the worst possible answer — it buries the useful sessions in noise. Your job is to turn their intent into a focused filter, return a handful of high-signal recordings, and offer to dig into one.
The starting points below are the same ones the product surfaces as "filter templates" — they encode the jobs people actually use replay for. Treat them as a menu, not a script.
The one rule
Never dump an unfiltered recording list. Always either (a) apply a goal-based filter, or (b) sort by a signal (activity, errors) so the first few rows are worth a click. If the user's goal is unclear, ask one short question or offer the menu before querying.