Review management

From coreyhaines31/marketingskills referrals v2.2.1 (MIT), including review-programs, review-program-operations and review-platform-rules, credited there to @Adi29102000-s. The complete existing playbook preserves its FTC, Google Maps and Trustpilot corrections and its unverified G2/Capterra qualifications. Customer referral and affiliate rewards stay in referral-programs; store ratings and prompts in ASO; research from reviews in customer-research.

Apply only the routes and checks for the selected job. Read a linked skill's named file from its installed folder when available, or from the linked source. Report an unavailable required reference instead of inventing it. [skill-authoring, DISTRIBUTION.md#composing-skills]

The rules

1. Read .agents/product-context.md and choose the request, response, triage or reuse mode before drafting. [coreyhaines31/marketingskills, referrals; REVIEW-PROGRAMS.md#the-task-and-the-mode]
2. Request reviews by an actual experience milestone, never sentiment: NPS and CSAT do not decide who gets an invitation. [coreyhaines31/marketingskills, referrals; REVIEW-PROGRAMS.md#requesting-reviews]
3. Check the actual platform's rules. No incentives on Google Maps or Trustpilot; any proposed G2/Capterra program needs current eligibility, disclosure and cap verification. [REVIEW-PROGRAMS.md#platform-rules, named official policies and source-only qualifications]
4. Keep public replies factual and private records private; assign an owner and follow through. [coreyhaines31/marketingskills, referrals; REVIEW-PROGRAMS.md#replying-to-a-review]
5. Moderate only on actual policy evidence, and reuse a quote only with its rights, approved attribution and disclosures recorded. [coreyhaines31/marketingskills, referrals; REVIEW-PROGRAMS.md#moderation; REVIEW-PROGRAMS.md#reusing-reviews-as-evidence]
6. Drafts are not sends or publications. Apply the user's authorization before outward actions. [coreyhaines31/marketingskills, referrals]